Privacy Policy

How PrepCompass collects, uses, and protects your information

Last updated: April 12, 2026

Our commitment to privacy

PrepCompass is designed to help households prepare with greater clarity and confidence. We take that same care with your information. This page explains what we collect, how we use it, and the choices you have.

Information we collect

We collect information you provide directly and information collected automatically when you use PrepCompass.

Account information

• Name, email address, phone number
• Street address and ZIP code
• Neighborhood type

Household information

• Household size and members
• Contact details for family members
• Daytime locations
• Health and functional needs
• Pet information

Emergency planning information

• Meeting locations
• Emergency contacts
• Supply inventory and preferences
• Assessment responses

Payment information

• Payment details (processed securely via Stripe)
• Billing address
• Subscription plan

Automatically collected data

• Device and browser information
• IP address
• Pages visited and features used
• Usage activity (AI interactions, plan generation, etc.)

Location-based data

We use your address and ZIP code to assess risks, identify resources, and generate location-specific recommendations.

How we use your information

We use your information to provide and improve PrepCompass.

To deliver the service

• Create your account
• Generate personalized plans
• Provide recommendations
• Process payments and subscriptions

To improve the experience

• Analyze usage and performance
• Fix issues and improve features

To communicate with you

• Respond to questions
• Send service updates
• Provide billing notifications

For legal and safety purposes

• Comply with laws
• Prevent fraud
• Protect users and the platform

Sharing your information

We do not sell your personal information.

We only share information in limited situations:

With your consent

• When you share your plan with others
• When you authorize sharing

With service providers

We work with trusted partners for:

• Payments (Stripe)
• Email delivery
• Cloud storage and hosting

They only use your data to provide services on our behalf.

For legal reasons

• When required by law
• To respond to legal requests

Business changes

• In the event of a merger or acquisition

Artificial intelligence

PrepCompass uses artificial intelligence to:

• Analyze your inputs
• Generate personalized recommendations
• Improve your preparedness plan

This processing is limited to supporting your experience and improving the service.

Sharing with trusted individuals

You can share your information with trusted individuals.

• You control who has access
• You can revoke access at any time

Once access is revoked:

• Others will no longer see your information within PrepCompass
• We cannot control copies saved outside the platform

Data security

We use industry-standard safeguards to protect your data, including:

• Encryption (SSL/TLS)
• Secure storage systems
• Access controls
• PCI-compliant payment processing

While we take security seriously, no system is completely secure.

Data retention

We keep your information:

• While your account is active
• As needed to provide services
• To meet legal and operational requirements

If you delete your account, we will delete or anonymize your data within a reasonable timeframe, unless required to retain it.

Your rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Request a copy of your data
• Restrict or object to certain processing

You may also:

• Unsubscribe from non-essential emails
• Manage certain data preferences

To make a request, contact us at: team@prepcompass.ai

Cookies

We use cookies to:

• Keep you logged in
• Understand usage
• Improve performance

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

Children

PrepCompass is not intended for children under 13.

We do not knowingly collect personal information from children under 13.

California residents

If you are a California resident, you may have the right to:

• Know what data we collect
• Request deletion
• Opt out of data sale (we do not sell data)
• Receive equal service regardless of privacy choices

Contact us to exercise these rights.

Changes to this policy

We may update this Privacy Policy from time to time.

We will notify you by:

• Updating the date at the top of this page
• Posting updates on our website
• Sending email notifications (for major changes)

Contact us

If you have questions about this Privacy Policy:

PrepCompass
Email: team@prepcompass.ai

Privacy inquiries:
privacy@prepcompass.ai